All goods remain the property of ZENWOOD until paid for in full. ZENWOOD accepts Cash, Credit Card & Debit Cards as methods of payment.
If you are unhappy with the product you have received please contact ZENWOOD. Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 there is a cancellation/cooling off period of 14 days.
This means that you have the right to cancel an order/contract for any reason within the cancellation/cooling- off period. The cancellation/cooling-off period will expire after 14 days from the day of delivery. To exercise the right to cancel, you must inform us of your decision to cancel the order/contract by an unequivocal statement (e.g. a letter sent by e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Once you have notified us of your intention to cancel your purchase you must ensure the item has been inserted back into its original packaging prior to returning any goods to ZENWOOD. In the event of cancellation the consumer bears the cost of returning the goods. Alternatively, the consumer can arrange a return.
Due to the nature of the items sold by us many items are not returnable by normal post, thus the cost of return may be high. We provide a reasonable estimation of the maximum cost to return an item before purchase. ZENWOOD’s online provides a returns service on request. There is a fee which applies for this service (estimated below) This is subject to size and weight. Alternatively you can return an item using a method of your choice at your own cost. We shall reimburse your payment without undue delay and not later than 14 days after the day on which we are informed of your decision to cancel the contract in accordance with Regulation 17 of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return. It cannot be cancelled after the deposit is paid therefore completing the final contract. As per EU law.
Special Order items are items not generally carried by ZENWOOD and/or which require that an order be placed directly with the manufacturer or distributor. They cannot be refunded in this circumstance.
Cost of returns
Approximate Cost if ZENWOOD needs to arrange pickup are
All Counties : 20% restocking fee* subject to size and weight restrictions
Please, contact us for a quote if you fall outside the size and weight
restrictions.
If your item is faulty ring us and we can arrange pick up of the faulty item. Just contact us via email info@zenwood.eu and we will arrange pickup
Once the customer has agreed to go ahead with their order we will process their payment straight away in order to ensure timely delivery of their goods. If a customer initially paid a deposit and it is a balance payment we seek prior to delivery we will get the customers verbal agreement prior to the processing of their credit card for this balance payment.
All goods will incur a delivery charge regardless of sales value. ZENWOOD will contact the customer prior to dispatch to confirm delivery date. It is the responsibility of the customer to ensure that.
(a) Goods ordered will fit through doors and other access ways of the delivery address.
(b) Goods ordered will fit into the destination room.
(c) Destination room or rooms must be ready to accept delivery. It is not the responsibility of our drivers to move or remove customer’s own furniture within or from properties unless this is specified on the invoice. If a customer requires this service then charges will apply and will vary on a case by case basis.
(d) Delivery personnel and goods ordered have a clear passageway to the intended destination.
(e) We will have adequate access to your home so that a large delivery truck can drop off your delivery.
(f) Delivery is generally carried out by 1 experienced delivery driver. It is the customer’s responsibility to ensure they are available for delivery times specified.
ZENWOOD will not be held responsible for deliveries that cannot fit.
All goods must be inspected and signed for at the time of delivery as claims for damages will not be accepted later. It is the responsibility of the customer to make sure that someone is available to take delivery, inspect and sign for the goods
Some items are supplied flat pack and will require assembly, please check. Should you require assembly of your item(s), please call us and we will be happy to assist you. Assembly charges will vary. Please check.
All stock clearance items are final sale as they are sold as seen. They cannot be returned as they are sold from display.
ZENWOOD operates a strict 12 month warranty on all goods. Complaints made outside the 12 month period are NOT covered by warranty. The above conditions do not affect your statutory rights.
Your use of this site shall be governed in all respects by the laws of Poland. These terms and Conditions shall be governed by and construed in accordance with the laws of Poland. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Poland.